Air Canada told to improve bilingual service
Start of Content HistoryCanada monitoring the Official Languages said Air Canada should do more to ensure that services are actively provided in English and French if necessary.
In an audit report released Monday, the Official Languages Commissioner Graham Fraser said "Change is needed in the culture of Air Canada and leadership, and must start at the highest level and filter through all levels, leading to tangible improvements for the traveling public."
The audit of 10 months revealed that an "active offer" of bilingual services is non-existent in most airports - with the exception of Montreal-Pierre Elliott Trudeau International Airport, where the active offer was made less than half the time.
The audit also found that the active offer of bilingual services on aircraft are not always provided. Flight attendants said they usually wait to see which language the passengers of the first uses.
Under current rules, Air Canada's services must be offered in both official languages on flights where there is significant demand, and on board all flights on routes that are designated bilingual. A tour of Air Canada is designated bilingual when:
It starts, has a stop or an airport terminal in the National Capital Region, the region of Montreal or Moncton. It begins and ends in a province where the official language minority represents at least five percent of the population (Ontario, Quebec and New Brunswick are therefore bilingual). It connects two bilingual regions.Air Canada services in the field should also be offered in both official languages at airports that receive at least 1 million passengers per year or if the demand for services of an official language minority community is at least five percent . The airports of more than one million passengers a year are St. John's, Halifax, Montreal, Quebec, Ottawa, Toronto, Winnipeg, Saskatoon, Edmonton, Calgary, Kelowna, Vancouver and Victoria.
Organization Change Agent Story - News
In an audit report released Monday, Official Languages Commissioner Graham Fraser said "change is required in Air Canada's organizational culture and leadership, and that it must begin at the top level and filter down through all levels,
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AgChat Partners with USFRA | Harvest PR
New Partnership Expands Support to tell a story of agriculture
September 16, 2011 - A first of its kind sponsored by the Foundation AgChat (ACF) by American farmers and Ranchers Alliance (USFRA) aligns both organizations undertake to facilitate meaningful conversations with Americans about how food is raised to ensure the long-term success of American agriculture.
AgChat Foundation is the first organization outside of us associate with USFRA, a coalition representing more than 50 of the best farmers and farmer-led organizations and groups of agriculture across the country.AgChat Foundation was established in 2010 to empower farmers and ranchers to effectively share their stories using social media.
According to Darin Grimm, ACF president and farmer from Kansas, the leaders of ACF USFRA and quickly recognized the mission of their organizations shared, and the profit potential of ACF small base, but social media-savvy farmer as a change agent.
"Although our farmer makeup is diverse, one thing we all share a deep passion for connecting with consumers," said Grimm."We are in the midst of something special, combining our expertise in social networks with the vast resources and reach of USFRA to build these important conversations with the Americans are not involved in ag."
ACF USFRA recently sponsored the second annual Agvocacy 2.0 Conference, social media and leadership training seminar for thought a select group of farmers and ranchers, but will increase its sponsorship to meet the farmers and ranchers more.
For example, ACF will be a key partner in Dialogues USFRA Foods recently announced its debut Sept. 22.The meeting room of the virtual city, coordinated with four games live across the country, aims to answer questions from Americans about their food. ACF will engage the online community agricultural policy through a campaign of social media. To learn more about the dialogues food, visit www.fooddialogues.com.
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